Features
Rules that catch risky orders
Score every incoming order against your rules, then cancel or flag it before it ships.
Risk scoring
Each new order gets a risk score from your rules. Orders that reach your threshold are cancelled, and lower-risk matches are flagged.
- Blocked email addresses and countries
- Email domains you list
- Billing and shipping countries that don’t match
- Orders with an unusually high item count
Email blacklist and domain filter
Block email addresses you don’t trust, and add risk to orders from suspicious domains, such as disposable email providers.
- A blocked email address reaches the default cancel threshold on its own
- Listed domains add to the risk score, subdomains included
Country rules
Block countries where you see fraud. With the default settings, an order shipping to a blocked country is cancelled.
- Checks the shipping country
- Adds risk when billing and shipping countries differ
Automatic cancellation
Orders that reach your threshold are cancelled in Shopify as soon as they come in.
- Refunded to the original payment method
- Items returned to stock
- A staff note on the order explains why
Customer and team emails
The customer hears when their order is cancelled, and your team can hear about every cancelled or flagged order.
- Cancellation email to the customer
- Alerts to the addresses in your notification settings
Flagged and cancelled orders
See the orders FraudGuard flagged or cancelled, with the customer, country and reason.
- Your 50 latest orders with Shopify’s risk level
- Flagged and cancelled orders in one view
From install to protected orders
Step 1: Install FraudGuard
Add the app to your store from the Shopify App Store.
Step 2: Save your risk settings
Choose the score at which orders are cancelled. FraudGuard starts checking orders once these are saved.
Step 3: Add your rules
Block email addresses and countries, and list the email domains you don’t trust.
Step 4: Choose who gets alerts
Add the email addresses that should hear about cancelled and flagged orders.
Protect your store from risky orders
Install FraudGuard from the Shopify App Store and start checking new orders today.